Get help with Check Engine
Need help with a licence, refund or payment? Email support@docketseo.app, or reply to your receipt. Keep those details private. More: contact options.
A finding looks wrong
Use the public issue tracker. Send the details below so the same crawl can be run and the finding can be checked.
- The URL you audited.
- The check ID printed beside the finding.
- What you expected instead, and why. Link to the specification or vendor documentation if it supports your case.
More: what a good bug report contains.
The app crashed or has a bug
Open an issue and say what you were doing. For a Mac or Windows report, include your macOS or Windows version. More: reporting a crash or bug.
A licence or payment problem
Email support@docketseo.app or reply to your receipt. These requests carry a name and order reference, so keep them out of the public tracker. More: private contact.
- Licence rules, moving computers and a lost or broken computer.
- Refund rules, how to ask and what happens to your copy.
A security problem
Use the private security advisory form. More: reporting a security problem.
What happens next
One person reads the inbox and tracker. A report with a URL and check ID gets a specific answer. If Check Engine is wrong, the correction is written down where the mistake was made. More: what to expect back.
For setup or help reading an audit, choose a help guide. For purchase and setup questions, read the FAQ.